CUSTOMER FEEDBACK & SERVICE RECOVERY
Listen to Your Customers.
Make Follow-Up Easier.
Give customers a simple way to leave a Google review or share private feedback. Organize responses and alert your managers when feedback needs attention—across one location or several.
Nexxum provides the system. Your team handles customer follow-up and resolution.
FROM FEEDBACK TO FOLLOW-UP
One Connected System
Two Essential Functions
Make it easy for customers to share their experience and give your team a clear process for following up.
MAKE EVERY CUSTOMER’S VOICE ACCESSIBLE
Customer Feedback
A simple way to share an experience.
Branded feedback page for each included location.
NFC cards linked to the correct location page.
Clearly displayed Google Review and Private Feedback options.
Private form for ratings, comments, and optional contact details.
Centralized private feedback records, organized by location.
Google review access available regardless of customer sentiment.
GIVE YOUR TEAM A CLEAR NEXT STEP
Service Recovery Support
Turn private feedback into organized follow-up.
Email alerts for private feedback rated 1–3 stars.
Alerts routed to the designated location manager.
Centralized records with follow-up status.
Customer contact details when voluntarily provided.
Monthly private feedback summary.
Hosting, technical upkeep, and minor content or link updates.
Both functions are included in one system. Pricing depends on locations, NFC cards, and setup requirements. Your management team handles customer communication and resolution. SMS, public review responses, and Google Business Profile management are quoted separately.
CUSTOMER FEEDBACK FAQ
Feedback
Questions
Quick answers about customer feedback, manager alerts, and your team’s role.
Built Around Your Locations
We confirm your locations, NFC card needs, manager contacts, and follow-up process before quoting setup and monthly service.
How does the system work?
Customers tap an NFC card to open your location’s branded page. They can choose to leave a Google review or share private feedback. Private submissions are saved for your team, with email alerts for ratings of 1–3 stars.
Can every customer access the Google review link?
Yes. Google Review and Private Feedback options are available to everyone. Customers do not have to submit a private rating first, and their rating does not determine whether they can access Google.
Who handles customer complaints and follow-up?
Your designated managers contact customers and handle resolution. Nexxum provides the feedback pages, forms, email alerts, and follow-up records. Customers must voluntarily provide contact details for your team to contact them.
Can this work across multiple locations?
Yes. Each included location has its own branded page and linked NFC cards. Private feedback is organized by location, and low-rating alerts go to the designated manager. We confirm locations and recipients during setup.
What’s included, and how is pricing determined?
The system includes customer feedback collection, manager email alerts, follow-up status tracking, a monthly private feedback summary, hosting, and technical upkeep. Setup and monthly pricing depend on your locations, NFC cards, and configuration. SMS, public review responses, and Google Business Profile management are quoted separately.
MAKE CUSTOMER FEEDBACK ACTIONABLE
Ready to Listen
and Follow Up?
Let’s map your locations, feedback options, and manager alerts into one clear process for your team.
Setup and monthly service quoted to your scope. Your team manages customer communication and resolution.